Last updated: September 2026.
Pro is a monthly subscription. You may cancel at any time; the cancellation takes effect at the end of the current billing period, and your plan stays active until then. There are no prorated refunds for partial months.
If shotpdf isn't working for you, contact Paddle support within 14 days of the charge, referencing your receipt. Paddle is our merchant of record and issues refunds to your original payment method; as the vendor we approve legitimate requests. You can also reach us at admin@astraeatech.dev.
Failed payments are retried by Paddle and never double-charge. If you believe you were charged in error, contact Paddle support with your receipt and we will investigate.
Accounts terminated for abuse of the service (see the Terms of Service) are not eligible for refunds.
